Dimitrios Biller and the Book of Knowledge

Last week, Ed Towns, Chairman of the U.S. House Committee on Oversight and Government Reform went to town on Toyota, asking five very pointed questions about the automaker’s “Books of Knowledge,” compendiums purportedly containing, among other things, damning information about the automakers acknowledgement of design issues and countermeasures, by component and vehicle. References to these so-called Books of Knowledge appeared in documents produced under a committee subpoena from former Toyota counsel, Dimitrios Biller. In a letter to Yoshimi Inaba, CEO of Toyota Motor North America, Towns asked him to respond to e-mails such as this June 2005 correspondence to Toyota executive Webster Burns, regarding the Greenburg SUA lawsuit:

“When this lawsuit was threatened, no one was surprised. This issue [sudden unintended acceleration] had been the subject of a number of meetings and the exchange of a number of documents between TMS and TMC, (did anyone ever gather and organize all those documents and memorialize the “meetings”? If so, were [sic] are the documents and information about the meetings?) [emphasis indicates Biller’s comments] and the possibility of a class action lawsuit was used as one way to try to get TMC to work on a series of proposed countermeasures.” Continue reading

Juanita Grossman’s Story: How Do You Slam Into a Building with Both Feet on the Brake? Nobody Knows.

Juanita Grossman was a petite 77-year-old woman who died from the injuries sustained from barreling into a building full-speed in her 2003 Camry in March 2004. When the emergency medical technicians arrived to transport Mrs. Grossman to the hospital they found her with both feet still jammed on the brake pedal.

Mrs. Grossman was still conscious, and in the days before she succumbed to her injuries, she kept telling her family: The car ran away on me. The car ran way on me. These statements and the placement of both feet on the brake – verified by two independent witnesses at the scene of the crash – did not rouse the curiosity of Toyota or the National Highway Traffic Safety Administration, which was in the midst of an investigation into Toyota’s electronic throttle control system when ODI investigators learned of her death. Continue reading

Toyota Identifies Yet Another Potential Cause of Sudden Acceleration

Safety Research & Strategies letter to Administrator Strickland asks why Toyota it wasn’t recalling its accessory sport pedals. The automaker has identified these aftermarket accessories, which it sells and installs through Toyota dealers, as contributors to unintended acceleration.

Toyota made this startling admission in denying a claim by Michael Teston, an unfortunate Toyota customer from Maaumelle, Arkansas.

On December 13, Teston was driving his 2006 4-Runner into a small town with the cruise control on. He had disengaged the cruise control and the vehicle began to slow, with his foot on the brake as he approached a parking lot for a convenience store. He turned into parking lot at approximately15 mph, still coasting with his foot on brake. As his speed dropped to about 3 mph, Teston heard the ABS brakes activate, followed by clicking sound when the engine raced to full-throttle. The vehicle surged forward, hit a pole about three feet in front of him. There the vehicle came to rest, with the rear of the vehicle hopping as the rear tires continued to spin. Teston placed the vehicle into Park and the engine maintained wide-open-throttle until the ignition was turned off.

Teston’s 4-Runner was fitted with OE carpeted floor mats, secured in place. North Point Toyota, in North Little Rock, inspected the vehicle over a three-week period, but found nothing wrong with the vehicle.  A Toyota Technical Specialist also took a look on January 4, and here was the result: there were “no codes stored in the computer to indicate any product concern or failure.” However, “Our Technical Specialist noted that aftermarket pedal covers were installed on the brake and accelerator pedals that increased the length of the pedals, which could have contributed to the accident described.”

Gee, Teston purchased the “aftermarket pedal covers” from a Toyota dealer as a Toyota accessory and these parts were installed by that same Toyota dealer.

Since Toyota said that the increased the length of the pedals could have contributed to the crash, seems like Toyota has a duty to recall these parts too.

More on Toyota Sudden Unintended Acceleration



Death and Drive-By-Wire: New Evidence Shows Early Deaths were Ignored

We have been watching with great interest as NHTSA has suddenly proclaimed 34 deaths in Toyota sudden unintended acceleration incidents, (when nary but one has been officially counted in eight investigations) and Toyota has doubled down on nothing-is-wrong-but-floor-mats-and-sticky-accelerator-pedals. We are pleased to see that NHTSA, under the current administration, is now taking the fatality reports more seriously and Toyota’s claims with a healthy dose of skepticism.

But we’ve been looking back – specifically at eight deaths that occurred during a six month window in 2003 and 2004 that alleged unintended acceleration. These all occurred in Toyota Camrys during the time that NHTSA, after meeting with Toyota, narrowed the scope of its investigation (PE04021) of Camry and Lexus ES vehicles for throttle control and vehicle surging to exclude the very scenarios that were alleged in some of these fatal crashes.  But the lost lives of eight people were apparently horse-traded out of investigatory view.

On March 22, 2004, Mrs. Juanita Grossman died from her injuries in a crash that rocketed her out of a pharmacy parking lot, into another vehicle, then into one building and finally, the offices of Statewide Realty. (They still remember the crash very well.) The EMTs who extracted Mrs. Grossman noted that both feet were “jammed” on the brake pedal.

Remember: Toyota says the brakes always work and its electronic throttle system never fails unless the computer records it and the vehicle goes into limp-home mode.

So, how does one slam at full throttle into a building with both feet on the brake? We’re very curious. Toyota and NHTSA? Not so much.

We’ve taken a closer look at the public record on these incidents and we’re posting our analysis. Read our addendum.

Toyota Sudden Acceleration: The Full Report from Safety Research & Strategies

SRS has just released its comprehensive examination of Toyota SUA. Toyota Sudden Unintended Acceleration covers this continuing safety defect from its roots to the current crisis:

– The National Highway Traffic Safety Administration’s unsuccessful efforts to identify all the causes;

– Toyota’s ineffective and conflicting responses;

– Who knew what and when.

Click on the image below to download the report:



Thoroughly Investigated? We Don’t Think So

This morning, Jim Lentz, President and CEO of Toyota Motor Sales, joined the brigade of executives dispatched to put out the unintended acceleration wildfire currently consuming the company’s sales, stock rating and reputation. As the Today Show’s Matt Lauer tried to corner him, Lentz emphatically insisted that the only two issues affected Toyota vehicles are floor mat interference and sticking accelerator pedals. The company has studied this issue exhaustively and is confident that these fixes will solve the problems, Lentz told Lauer, trying not to shift uncomfortably in his chair.

First, the recent recalls do not, we repeat, do not cover all of the vehicles plagued by SUA. In fact, the most troubled vehicle in Toyota’s fleet – as measured by consumer complaints, the 2002 and 2006 Camry, is not a part of any recall. Continue reading

Stop the Pedals!

Toyota announced on Thursday that it was recalling about 2.3 million vehicles to correct sticking accelerator pedals, after investigating isolated reports of sticking accelerator pedal mechanisms. Toyota claimed it was a wear issue – even though most of the models recalled included 2009 and 2010 model years. After the news broke, several stories noted that Toyota was continuing to sell the affected models without the remedy already applied.  While it is normal for manufacturers who recall vehicles to instruct their dealers to repair vehicles on their lots before selling them, Toyota’s announcement today covers a number of the best-selling vehicles and the company will halt production at its North American plants until it has a remedy plan.  Continue reading

They Know Not what They Do

We, here at The Safety Record Blog, understand the hell of a story that breaks at 5 p.m. on a Friday, with every relevant source already on the way to his weekend and unavailable by cell. We do not understand all of the breathless second and third-day stories in which the reporter hasn’t taken the time to understand the context of the issue on which they are writing – to wit, Toyota Sudden Unintended Acceleration.

Headlines like: Toyota Knew of Sticky Throttle Problem Late Last Year, from USAToday’s DriveOn section, make us wince. Toyota has known that its vehicles suffer from unintended acceleration since May 2003, when the first consumers began demanding that NHTSA investigate this problem. That would be six-and-a-half years ago. Complaint rates, particularly on the popular Camry, coincide with the introduction of the automakers electronic throttle beginning with the 2002 model year. Continue reading

Well, They Had to Do Something!

We polled a couple of graduates of the Toyota School of Hard Knocks for their reactions to Friday’s sticky accelerator pedal recall, and the consensus was: this wouldn’t address my problem.

Kevin Haggerty, owner of the 2007 Avalon that arrived at the New Jersey dealership in a state of automotive hysteria (the vehicle, not Haggerty), said he surprised by the specifics of this recall, but not by Toyota’s attempt to look responsive.

“They needed to come up with something, but I don’t think it’s going to end the problem. I don’t think the accelerator pedal stuck in my case.”

In a Los Angeles Times article, Toyota disputes this. Spokesman Bryan Lyons said that Haggerty’s experience “matches our recall finding exactly.” Of course, Toyota gave Haggerty’s Avalon entirely new pedal and throttle assemblies, but Haggerty believes that the automaker took the broadest possible repair approach for a reason: Continue reading

Breaking! Roll Out the Recalls!

In a curious twist of timing, Toyota announced another massive recall related to Sudden Unintended Acceleration – this time 2.3 million late model Toyotas plagued with “sticking accelerator pedals.” The timing is suspiciously pre-emptive – the company’s feet were about to be singed an hour later by ABC World News Tonight, followed by a Toyota SUA story on ABC Nightline.

But that is hardly the only odd thing about the recall. In its announcement, the automaker said that it had received “isolated reports” of sticking accelerator pedal mechanisms:

“The condition is rare, but can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position.” Continue reading